Refund and Returns Policy for ExpressLuis Fishing Gear

Effective Date: January 3, 2025

At ExpressLuis, we strive to ensure that our customers have a positive shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a clear and straightforward refund and return process. Please read the following policy for detailed information about how we handle returns, exchanges, and refunds.

1. Return and Exchange Eligibility

  • Timeframe: You may return or exchange most products within 30 days from the date of purchase.
  • Condition: To qualify for a return or exchange, items must be in their original, unused, and resalable condition. Products must be returned in their original packaging, with all tags and labels intact.
  • Non-returnable Items: Certain items are non-returnable or non-refundable, including:
    • Used or damaged products
    • Custom or personalized items
    • Gift cards
    • Perishable goods, including some types of bait or lures

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at info@expressluis.com or call us at (530) 846-3574. Be sure to include your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to return your items. Items returned without prior authorization may be refused or delayed.
  3. Return Shipping: You will be responsible for the shipping costs associated with returns, unless the product is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure that your returned items are safely delivered.
  4. Restocking Fee: A 10% restocking fee may apply to some returned items, especially if the item is returned without the original packaging or is not in resalable condition.

3. Refund Process

Once your return is received and inspected, we will process your refund according to the following guidelines:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. Depending on your bank or payment provider, please allow up to 5-10 business days for the funds to appear in your account.
  • Partial Refunds: If your item is not in its original condition, is damaged, or is missing parts for reasons not due to our error, we may issue a partial refund or offer an exchange.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, we deeply apologize for the inconvenience. To resolve the issue quickly:

  1. Contact Us Immediately: Please contact our customer service team at info@expressluis.com or call (530) 846-3574 within 7 days of receiving the item.
  2. Provide Details: Include your order number, a description of the issue, and photos of the damaged or incorrect product.
  3. Replacement or Refund: We will offer a replacement or refund for damaged or incorrect items at no additional cost to you. If the product is defective, we will also cover return shipping.

5. Exchanges

If you need to exchange an item for a different size, color, or model, please follow the steps for a return and place a new order for the item you wish to exchange. If the exchange is due to a defect, damage, or error on our part, we will cover the return shipping costs.

6. Cancellations

Orders can be canceled before they are shipped. If you need to cancel your order, please contact us as soon as possible at info@expressluis.com or call us at (530) 846-3574. Once your order has shipped, it cannot be canceled, but you may initiate a return once the item arrives.

7. Sale and Clearance Items

All sale and clearance items are final sale and cannot be returned or exchanged, unless the item is defective or damaged.

8. Shipping Costs

Shipping costs for returns are non-refundable, unless the return is due to a defect, damage, or error on our part. If you receive a faulty product, we will cover the cost of return shipping.

9. International Orders

At this time, we only accept returns for U.S. orders. If you are located outside of the U.S. and wish to return an item, please contact our customer service team to discuss potential solutions.

10. Contact Us

If you have any questions about our Refund and Returns Policy, or if you need further assistance, please don’t hesitate to contact us:

Street: 1116 Steadman Rd Biggs, California
Phone number: (530) 846-3574
Email: info@expressluis.com
Website: expressluis.com

We want you to be fully satisfied with your purchase, and we are here to ensure that your experience with ExpressLuis is nothing short of excellent. Thank you for shopping with us!