Sales Policy for ExpressLuis Fishing Gear

Effective Date: December 4, 2024

At ExpressLuis, we are committed to providing high-quality fishing gear and outdoor equipment to anglers across the country. To ensure a smooth and transparent shopping experience, please read our Sales Policy carefully. This policy covers important details regarding orders, payments, shipping, and other essential aspects of your purchase.

1. Order Placement

  • Order Confirmation: When you place an order with us, you will receive an order confirmation email summarizing your order details, including the items purchased, the total price, and estimated delivery date. This email does not guarantee that your order will be shipped, but it confirms that we have received and are processing your order.
  • Order Accuracy: It is your responsibility to ensure that all information provided during checkout, including your billing and shipping address, is accurate. We cannot be held responsible for delays or errors in processing if incorrect information is provided.

2. Payment Methods

We accept the following payment methods for online purchases:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Debit cards with Visa or MasterCard logos
  • PayPal
  • Gift Cards: We accept ExpressLuis gift cards for payment
  • Other Payment Methods: We may add or change accepted payment methods in the future; please check our website for updates.

Note: Your payment will be processed immediately after you complete the checkout process. In some cases, we may need to verify your payment details to ensure security, which may delay your order processing.

3. Pricing

  • Accuracy of Prices: We strive to keep our product prices accurate and up to date. However, errors in pricing can occasionally occur. If an error is found in the price of a product you have ordered, we will notify you as soon as possible and offer you the option to cancel your order or purchase the product at the correct price.
  • Taxes: Sales tax will be applied to orders shipped within the state of California, as required by law. The applicable sales tax rate will be displayed at checkout.

4. Shipping and Delivery

  • Shipping Methods: We offer a variety of shipping options for both standard and expedited delivery. The available methods and their costs will be shown at checkout.
  • Shipping Times: Orders are typically processed within 1-3 business days. Delivery times will vary depending on your location and the shipping method selected. Standard delivery typically takes between 5-7 business days, while expedited shipping can arrive within 2-3 business days.
  • Shipping Costs: Shipping costs are calculated based on the size, weight, and destination of your order. You will be informed of the shipping charges before completing your purchase.
  • Order Tracking: Once your order has been shipped, you will receive a tracking number via email, allowing you to track your order’s progress.

Note: Orders placed on weekends or holidays will be processed the next business day.

5. Order Cancellations

  • Before Shipment: You may cancel your order at any time before it has been processed for shipment. If you wish to cancel an order, please contact us immediately via email at info@expressluis.com or by calling (530) 846-3574.
  • After Shipment: Once your order has shipped, you will not be able to cancel it. However, you can initiate a return or exchange once you receive the item in accordance with our Refund and Returns Policy.

6. Backordered or Out-of-Stock Items

  • Availability: While we strive to keep all of our products in stock, occasionally some items may be backordered or out of stock. If a product you’ve ordered is unavailable, we will notify you immediately and provide an estimated restock date.
  • Alternatives: If a product is out of stock, we may offer you an alternative product of equal or greater value. You have the option to accept the alternative or request a full refund.

7. Gift Cards

  • Purchase: Gift cards can be purchased directly from our website. They can be used as payment for any item on the ExpressLuis website.
  • Redeeming: Gift cards can be redeemed during checkout by entering the unique code on the card. The value of the card will be deducted from your total order amount.
  • Expiration: Gift cards do not expire, and there are no additional fees associated with their use.

8. Product Availability

  • Product Listings: All product listings, images, and descriptions on the website are intended for informational purposes. While we make every effort to ensure the accuracy of these listings, we cannot guarantee that all information is error-free.
  • Product Substitutions: In some instances, we may offer product substitutions if an item is discontinued or out of stock. We will notify you of any such substitutions and allow you to accept or decline the offer.

9. Customer Service

Our customer service team is here to assist you with any questions or issues regarding your order. We are committed to ensuring that your experience with ExpressLuis is seamless and enjoyable. If you need help with:

  • Order status
  • Shipping inquiries
  • Product recommendations
  • Returns and exchanges

Please reach out to us at:

Street: 1116 Steadman Rd Biggs, California
Phone number: (530) 846-3574
Email: info@expressluis.com
Website: expressluis.com

We aim to respond to all inquiries within 1-2 business days.

10. Liability Disclaimer

  • Limitation of Liability: ExpressLuis is not liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services. We are also not responsible for any damages that may occur during shipping or handling by third-party carriers.
  • Product Use: All products are intended for use as described in their product descriptions. Please follow all safety instructions and use items responsibly to avoid accidents or injuries.